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Privacy Policy

This Privacy Policy applies to the services offered on the website www.propracconsultants.com operated by PROPRAC Consultants Pty Ltd (ABN 88 168 202 757). Please read this Privacy Policy carefully before using the PROPRAC Consultants Pty Ltd website. Usage of the website is conditional upon you agreeing to be bound by this Privacy Policy.

1. We respect your Privacy

PROPRAC Consultants Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

2. Collection of Personal Information

  • PROPRAC Consultants Pty Ltd will, from time to time, receive and store the personal information you enter on our website, provided to us directly or given to us in other forms.
  • There are many aspects of the site which can be viewed without providing personal information. However, to book a training, consultancy service, or if you have any query, you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.
  • You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, or communicate with our customer support.
  • Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your Personal Information

  • PROPRAC Consultants Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your Personal Information

  • PROPRAC Consultants Pty Ltd may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products & services and better understand your needs.
  • For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
  • From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the policy change will adhere to our updated practices.
  • PROPRAC Consultants Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

If you wish to withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, contact us at enquiry@propracconsultants.com or mail us at PROPRAC Consultants Pty Ltd 116 President Road, Kellyville, NSW 2155, Australia.

5. Storage and Security of Your Personal Information

PROPRAC Consultants Pty Ltd will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. PROPRAC Consultants Pty Ltd will not be held responsible for events arising from unauthorised access to your personal information. PROPRAC Consultants Pty Ltd may use overseas facilities to process or back up its information and as a result, may transfer your personal information to our overseas facilities for storage. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security. For the purposes of viewing our website, you will have a username and password. You are responsible for the security and confidentiality of your password and login information.

6. Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know by emailing enquiry@propracconsultants.com. You may be required to put your request in writing for security reasons. PROPRAC Consultants Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

7. When We Communicate with You

We may contact you at the email or other address which you provide to us in order to provide you with updated information about our website, contact you in relation to your account or an order which you have placed or provide you with other information about our products and services. If you do not wish to receive this, you may remove your name from our list by visiting our website and following the instructions or email us at enquiry@propracconsultants.com. Please allow 28 days for this to be processed.

8. Disclosure of your Personal Information

  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Personal information is only supplied to a third party when it is required for the delivery of our services.
  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency.
  • We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of PROPRAC Consultants Pty Ltd, www.propracconsultants.com, its customers or third parties.
  • Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

9. Security of your Personal Information

  • PROPRAC Consultants Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  • The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your Personal Information

  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at enquiry@propracconsultants.com.
  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

11. Payment:

  • We do not store any credit card information, nor do we ask you to provide any credit card information. Your online financial transactions are processed through the PayPal gateway that we do not have any access to. We rely on PayPal advise for the completion of any financial transaction made by you.
  • For any direct payment into our bank account, we only track the payment received into our account for the purpose of verifying payment made by you. This is done through the account statement provided by the bank.

12. Website

(a) When you visit our website

When you visit our website (www.propracconsultants.com), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can continue to improve our service.

(b) Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic and helps us provide a better user experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

(c) Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that PROPRAC Consultants Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

13. Complaints about Privacy

If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 116 President Road, Kellyville, New South Wales. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

14. Changes to Privacy Policy

Please be aware that we may change or modify our Privacy Policy at any time at our sole discretion. All modifications will be effective immediately upon our posting of the updated Privacy Policy on our website. Please check back from time to time to review our Privacy Policy.

15. Contacting us

PROPRAC Consultants Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during normal business hours Monday to Friday.

Post: Attn: Privacy Policy,

PROPRAC Consultants Pty Ltd,

116 President Road, Kellyville, NSW 2155 Australia

E-mail: enquiry@propracconsultants.com